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Harmony@ourfamilybiz.com

Last Updated: December 2023

Thank you for choosing Our Family Biz for your Starbucks collections. We strive to provide high-quality service and get these products into your hands to enhance your everyday life. However, it's important to note that some items are not suitable for dishwasher or microwave use. Please read our refund policy carefully to understand your options in case you encounter any issues with such items.

1. Items Not Suitable for Dishwasher Use:

Certain products are explicitly labeled as not suitable for dishwasher use. This includes, but is not limited to, most plastic tumblers, and many other specialty cups. Some items are suitable for top rack dishwasher safe, but all cups or mugs have the information provided on the bottom of cup or mug. This information is provided directly from Starbucks manufacturing, and we stand by their description for item longevity.

**Thermally Sensitive Items: ** Certain plastics, delicate glassware, and insulated products might be affected by the heat in dishwashers, leading to deformation, warping, or loss of insulation properties.

**Many items that are not dishwasher safe may also not be microwave safe.

2. Refund Eligibility:

A. Damaged Items: If you receive a damaged item within 30 days of purchase, you may be eligible for a refund under the following conditions:

Visible Damage: If the damage is immediately noticeable upon receiving the item, please take clear photos of the damaged packaging and item. Concealed Damage: In case the damage is discovered upon opening the package, please take clear photos of the damaged item and packaging.

B. Refund Eligibility: To be eligible for a refund or exchange, please ensure the following:

a. Timely Request: Requests for refunds exchange must be submitted within 30 days of the purchase date.

b. Evidence: Provide clear photos of the damaged item and packaging. Include your order number and a detailed description of the issue.

3. How to Request a Refund or Exchange: To initiate a refund or exchange request, please follow these steps:

a. Contact Customer Support: Reach out to our customer support team via Harmony@Ourfamilybiz.com. Include your order number, clear photos of the damage, and a detailed description of the issue.

b. Evaluation: Our team will review your request and may request additional information or evidence. If the request is being made as the result of damage done in shipping a new item may be sent to you at no additional cost.

*** If the item is being returned for reasons other than damage: the purchaser will be responsible for shipping the item back to our warehouse at their own expense. Once Our Family Biz has received the item a refund or exchange can be initiated. However, processing and shipping labels fees cannot be refunded so refund amounts may be product cost only. ***

c. Refund Processing: If your request is approved, we will process the refund using the original payment method. Please allow 7-10 days for the refund to reflect in your account.

4. Exclusions: Refunds will not be issued for items damaged due to misuse, neglect, or failure to follow care instructions provided with the product or items that are beyond 30 days from purchase.